Refunds, Returns and Orders

Ordering

The majority of orders are currently ‘made to order’. Each order takes between 2 to 3 weeks to be made and shipped. Please allow at least 4 weeks from payment clearing.

If you would like more information on the made-to-order process and timeframes, please email info@oscarkeene.com

Returns

Oscar Keene offers returns on garments and items (not including custom made) that are returned within 14 days of receiving your online order. Items which have been altered to fit the client are non-refundable.

Returns are processed within 3 working days of return date.

Refunds are offered via the original payment method.

Oscar Keene can also offer exchanges, subject to product availability at the time.

Customers are responsible for the shipping costs of returned garments and items to Oscar Keene

Oscar Keene is not responsible for return parcels lost in transit.

REQUEST A RETURN:

To arrange a returns authorisation please contact: info@oscarkeene.com

CONDITIONS OF RETURN:

Garments must be unworn and in their original condition. This means that they should be clean, with original tags attached and in their original packaging, with no deodorant, perfume or makeup stains. Any returns garments that don’t meet these requirements will not be accepted.

Earrings cannot be exchanged or returned due to hygiene reasons.

Oscar Keene reserves the right to reject returns that do not meet the above conditions.

AFTER PAY PURCHASES:

If you have purchased using Afterpay and your return qualifies for a refund you will be credited back through your chosen platform. If your return requires a credit note you will continue to make payments until the item is paid for and we will issue you a credit note as usual when we receive the returned item.

For any enquiries please contact info@oscarkeene.com

Shipping within Australia

Pandemic has influenced shipping times. Delivery may be delayed.

Australia Post – Express Post

Tracking

Yes (Call Australia Post on 13 13 18)

Signature on delivery

Only if requested

Estimated time delivery

1-2 business days from date of shipping

Destinations

Australia Wide

International Shipping

Pandemic has influenced shipping times. Delivery may be delayed.

Australia Post – Registered Post International Satchel

Insurance

Yes

Tracking

Yes (Call Australia Post on 13 13 18)

Signature on delivery

Only if requested

Estimated delivery time

5-15 business days from date of shipping within Australia

Destinations

Worldwide.

Missing Parcels

For parcels that have not been delivered during the expected timeframe, please call Australia Post on 13 13 18 and quote the tracking number, or click here.